Introduction Brief Procedure Overview for Experienced Users Step by Step Procedure for Inexperienced Users Introduction The most common reason e-mail stops is that a the user has exceeded his/her allocated disk quota. To fix the problem the user must delete some files. Besides the problem of simply too much information being stored, the single most common problem is that a large file (such as a file containing audio or animation) has been sent to an eng account. Because the file is large, when it is received in the u:\mail\incoming file, the allowable disk quota can be exceeded. Even if the new information does not exceed the disk quota when it is inserted in the incoming file, when Eudora begins and checks mail it attempts to copy the information from the incoming file to the in.mbx and to a separate file for each attachment. The in.mbx and attachments are also located within the user's file quota. The new information must be successfully copied before any information is deleted from the incoming file. If there is not sufficient free space for the copies to be made along with the original, Eudora does not report an error but simply reports no new mail. Thus if you expect to receive a file which has X bytes of information as an attachment you need to have 2X bytes of free space on your disk before the mail is sent. X bytes are required in the incoming file and X bytes are required for creation of the new file opened when Eudora transfers the attachment to its separate file. If you simply have too much information you must delete or archive to floppy or zip drives any unnecessary files. If a large amount of information has already been sent and the quota has been or will be exceeded by the copies, the incoming file must be deleted from the u:\mail, to fix the problem. It is advisable to view the incoming file with an application other than Eudora, such as Word, before deleting it to make sure no critical information is lost. Brief Procedure Overview for Experienced Users Check to see if the disk quota has been exceeded or will be exceeded if the u:\mail\incoming file is transferred. If not, there is another problem with mail so speak to the ECC consultant. If it is a quota problem delete some files so there is space to copy the u:/mail/incoming file. If incoming is simply too large, copy u:\mail\incoming to c:\user and view it with Word or another application capable of reading text based files. Note any critical messages. After reading the file with Word, check there has been no change in u:/mail/incoming due to the arrival of additional mail. If the file has changed, repeat the process otherwise delete the u:\mail\incoming file from both c:\user and u:\mail. Step by Step Procedure for Inexperienced Users Explanatory comments are written in italics. In most cases, text in [brackets] represents input which varies with needs of the user, text in "quotes" represent menu items, icon choices or something needing to be typed exactly as shown and bold text represents the expected computer prompt or resultant response. 1. Check the disk quota to see how close to the limit you are. Instructions to do this are found in the how to check the disk quota faq to see the remaining disk space, if any. Keep in mind you not only need to see if your quota is exceeded but you also need to have sufficient room to copy the u:\mail\incoming file. 2. To determine files sizes, start the Windows NT Explorer and check the various directories or folders. Be sure to check the incoming files in the u:\mail directory. Check if it is large and if it were copied would it exceed the allowable disk quota. This is done by clicking on the Start button, the programs menu item and the Window NT Explorer button. 3. If the quota is not in danger of being exceeded, there is some other problem. Speak to an ECC consultant or staff member. 4. If the incoming file is not especially large but the total space is close to the disk quota limit you need to delete some files or move them to other storage and then try Eudora again. 5. If the incoming file has exceeded the disk quota or will exceed the quota if copied to other files, it needs to be deleted. But first it is desirable to read the file in some way so critical messages are not lost. To do this copy u:\mail\incoming to c:\user\incoming. 6. Use a word processor such as Word or other text based application to view c:\user\incoming. 7. Note any critical messages and return addresses. 8. Using NT Explorer make sure there has been no changes in u:\mail\incoming due to recent messages being added that you have not seen and then, assuming no changes, delete c:\user\incoming and u:\mail\incoming. 9. Eudora should now be functional and can be tested by sending yourself a message and making sure you can receive it.